Called the a few days to speak to the store manager , i was handed off Justin ( not store manager). He was no help what so ever , he was obviously was just sticking to Victoria's story. Finally got a hold of Todd ( store manager) on the phone after week , very unprofessional to handle this situation after explaining what happened.
Worst Best Buy store in the entire Michigan state. Terrible, terrible, terrible customer service. You wander around for like an hour and no one would even bother ask if you need help. Their sales people are so good in huddling and talking to each other that customers are not taken cared of. They will just stare at you and keep on talking to the other sales people. They never DO anything unless approached for help. Terrible terrible terrible customer service. I’ve been coming here for years and I’m really tired of their service. This store should just be closed down and just keep the Utica/Auburn Hills branch cover the Rochester Area. This store is a total customer service garbage in my opinion. I’d rather drive 30mins to another Best Buy than come here.
The manager who had to approve the return override wasn't much nicer, I missed his name because I was trying to get my question answered. He was rude and short as well.
Now I know, take reviews with a grain of salt but I swear until I actually told Kenyatta that she was unfriendly I was nothing but polite and cordial. I was in a great mood hanging out with my daughter until her rudeness soured my mood!
Knowledgeable, courteous staff. Good stock. Quick service. Excellent prices.
There is a reason why this this store has a low rating , i have experienced it . The acting manager Victoria is on a power trip . Returned an item that Victoria claimed it was opened and used, after she opened the new product and handled it herself. She had a total bad attitude .
Twice now I have had to deal with the horrible and unfriendly "customer service" of one specific individual! Kenyatta has a chip on her shoulder the size of an iceberg! I asked a straightforward question about the return policy and she walked away dismissing the question. When confronted she liked saying she didn't hear me.
Very disappointed with this , My family and I have spent a lot of money with this store. We will never go back.
Good service up until the item was delivered. The first refrigerator shipped with a dent. The second one did as well. The delivery company damaged my hardwood floors and BB did not take any responsibility. They shrug the customer off to their insurance company who shrugs you off the delivery company who shrugs you off to their insurance company. 6 months later i still have a dented fridge and ruined floors. Lost a customer who has spent thousands of dollars over the year. Best Buy is insured. I do not understand their thinking...... Bye Bye Best Buy.
I've referred people away from this store's geek squad because of inferior service a few years ago and now I will tell all I know that the customer service lacks severely!! Time for another store!
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